Shipping policy

Shipping Policy

Thank you for choosing MONQ.

We aim to process and dispatch every order as quickly as possible while ensuring it meets our quality standards.

Delivery

We currently ship to:

• 🇳🇱 Netherlands
• 🇧🇪 Belgium

All orders are dispatched from our fulfilment centre in the Netherlands.

Estimated delivery times are displayed at checkout before your order is confirmed.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available).

Order Processing

Orders placed before 5:00 PM (CET) on business days are typically dispatched the same business day.

Orders placed after 5:00 PM (CET) are dispatched on the next business day.

Processing Time

Orders are typically processed within 1-2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Costs

We offer free shipping on all orders within the Netherlands.

For orders shipped to Belgium, shipping costs are calculated at checkout and displayed before you complete your purchase.

We currently ship to the Netherlands and Belgium only. For other countries, please join our waiting list for future shipping updates.

Future Shipping Destinations

We're working to expand delivery to additional European countries in the future. Any updates will be announced on our website and social media channels.

Contact Us

If you have any questions about your order or delivery, please contact us at:

support@monq-cosmetics.com